Stories We Tell

June 27, 2022

Communication with Customers

Author: Yukari Matsumoto

Reading time:4min

Hi there.

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The rainy season started, but it has been a “dry rainy season” so far. It has been hot and humid recently with no rain, and it’s like midsummer. The sun is so bright that the stone statue in the garden seems to be screwing up his eyes. To block out the strong sunlight, under the trees is the best place we can stay. When I’m in the shade of the trees, I love listening to the sound of the trees swaying in the wind and feeling sunbeams shining through the trees. And I feel so calm. Staying in the shade in your garden is a good way to go through the hot and humid days.


 

Visiting a Garden that We Created Last Summer 

The other day, we visited the garden for maintenance after one year. The garden looked very different and grew well with more underbrush and trees. The client was so happy that the garden became more like a garden than last year. 

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Since we planted herbs and fruit trees, he told us that he’s been enjoying their taste and the scent of the flowers. To prevent birds from eating them, he covered some of the fruit trees with nets. He seems to enjoy finding the different fruits and flowers throughout the four seasons. We are so glad that the garden we created is now a part of his daily life.

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There are many different kinds of plants, so I explained each of them to the other staff members as I worked. The client’s ideal is a colorful border garden, and we hope to make it as close to that as possible. The garden will become even more beautiful and vibrant as the plants get fuller and bushier. I’m so excited to see it.

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Our customers often ask us gardening questions. One of our most important roles is to answer their questions and help them find their solutions. It’s also our job to provide advice and assistance so that they can enjoy living with greenery for many years. I always want to be an artisan who can support clients to keep their gardens healthy by communicating with them.

We cherish the conversations we have with our customers, and the compliments we receive from them make our work worthwhile. The client told us that he is looking forward to seeing the autumn leaves and the winter scenery in his garden. When I hear such words, I feel glad that I chose this job.

I hope to be an artisan who listens to our customers and takes their voices very seriously.